Description: A time-saving script that automated the process of clearing browser caches across Chrome, Firefox, and Edge. By scheduling this script, our analysts saved around 10 hours per month previously spent manually clearing caches during troubleshooting sessions.

Reflection: This project taught me how small automations can make a huge impact on productivity. I improved my scripting and troubleshooting skills while also gaining a deeper appreciation for methodical testing.

Description: I created a comprehensive set of documents that outlined step-by-step troubleshooting procedures for common IT requests, including permission issues, server access, and routine performance checks. This reference library drastically improved onboarding for new analysts and maintained a 95% SLA compliance.

Reflection: Documenting and streamlining these procedures enhanced my communication skills and gave me valuable insight into knowledge management. It highlighted the importance of collaboration within a team and how clarity in documentation can reduce repetitive tasks.

Description: During my internship at Toyota Canada Inc., I developed a Java Spring Boot API to monitor the health of 12 internal microservices. This system would automatically create tickets for any failing microservice, cutting detection and response times by 75%.

Reflection: Building this solution helped me solidify my understanding of RESTful APIs, asynchronous communication, and logging best practices. Seeing how a health check can quickly pinpoint issues emphasized the importance of proactive maintenance in large-scale systems.